Kay Jewelers in Idaho Falls, ID Open now

Reviews about Kay Jewelers

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  May 03, 2020, by Jonathan Wood
  Horrible experience at this Kay jewelers. We bought a new engagement ring and the diamond had a large inclusion which we did not see before. We were only a week out from purchase and wanted to exchange the diamond. We were told that it was not possible but we could use it to "upgrade" the diamond. Mind you that Kay has a 60 day return and 90 day exchange policy at any store nationwide. I called up corporate and they annotated my account and gave me a reference number stating I could return or exchange the diamond. I called them back up and told the local store and they still sounded noncommittal. I'll drive somewhere else and go to another Kay. It's worth the drive for better customer service.
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  September 06, 2019, by Livia Vadnais
  I dropped my watch off to be repaired November 2nd. It is now January 23rd with no information. I called and the lady told me to call who ever was repairing it. She had no idea what's going on with my watch. Almost three months have gone by and my very expensive watch is nowhere to be found after leaving it in the hands of Kay Jewlers. Nice. Thanks for nothing.